Terms of Service


By accessing the website at http://shopprincessofjozi.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are you should not use or access this site. The materials contained in this website are protected by applicable copyright and trademark law. 

This website (“Website”) is hosted and managed in the Republic of South Africa and is owned by Zaakira Moola (trading as Shop Princess of Jozi) (“Shop Princess of Jozi ” or “we”, “us”, or “our”, as the context requires), telephone: +27 36 631 1824 

These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of products, and the use of the Website. 

These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”). By using the Website you acknowledge that you have read and agree to be bound by these Terms and Conditions 

Consumer Protection Act, 68 of 2008  

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”). 

These Terms and Conditions contain provisions which – 

  • may limit the risk or liability of Shop Princess of Jozi or a third party; and/or 
  • may create risk or liability for the user; and/or 
  • may compel the user to indemnify Shop Princess of Jozi or a third party; and/or 
  • serves as an acknowledgement, by the user, of a fact. 

Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted. 

If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Shop Princess of Jozi to explain it to you before you accept the Terms and Conditions or continue using the Website. 

Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Shop Princess of Jozi in terms of the CPA 

Use License 

Permission is granted to temporarily download one copy of the materials (information or software) on the Shop Princess of Jozi website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: 

  • modify or copy the materials; 
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial); 
  • attempt to decompile or reverse engineer any software contained on the website; 
  • remove any copyright or other proprietary notations from the materials; or 
  • transfer the materials to another person or “mirror” the materials on any other server. 

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Shop Princess of Jozi at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 


Shop Princess of Jozi makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. 


Shop Princess of Jozi accepts returns of products subject to the returns terms as stipulated further below (“Returns Policy”).  

The Returns Policy applies in limited circumstances to disposable masks, digital items, audio sound equipment, cosmetic and jewellery for any body piercings and therefore such products cannot be returned, except where defective or unsafe or the product is incorrect (as further set out below).  

Should any item that you have purchased on the Website be the subject of any manufacturing defect or failure, or is unsafe, as contemplated in the CPA, it may be returned as further stipulated below. 

This Returns Policy forms part of the Shop Princess of Jozi Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Returns Policy, unless the context indicates otherwise. As mentioned above, nothing in this Returns Policy is intended to limit your statutory rights in any way. 

Return requests must be logged on the following email shop@princessofjozi.com no later than 14 (fourteen) calendar days after the date of delivery has been received by you. A return request can be logged by –  

  • providing details of the defect or incorrect product; 
  • attaching a picture of the product which is defective or incorrect; and  
  • by providing us with the order confirmation.  

Please ensure the aforementioned request is logged as specified so that the return may be promptly processed.  

Please note that disposable masks cannot be returned when defective or incorrect, however please log a return request so that we may replace such disposable masks in the event that the disposable masks are defective as contemplated in this Returns Policy and the CPA or the disposable masks are incorrect. 

Once a return request is logged, we will be in touch with you in respect of arrangements regarding the return. Please note the below packaging procedure will apply to all returns. 

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products: 

  • package your products safely and securely for protection during transit; 
  • clearly mark your order number on the outside of the parcel; and 
  • include all accessories and parts that were sold with the product. 

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. 

A product is considered defective if it presents one or more defects. A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a return: 

  • faults resulting from normal wear and tear; 
  • damage arising from negligence, user abuse or incorrect usage of the product; 
  • damage arising from electrical surges or sea air corrosion; 
  • damage arising from a failure to adequately care for the product; 
  • damage arising from unauthorized alterations to the product. 


Save for any liability which may arise in terms of applicable law, Shop Princess of Jozi will not be liable for any loss, damage or expense arising from the use of or reliance upon the information provided on this Website and does not guarantee the completeness or accuracy of the information contained on this Website. 

Should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.  

Shop Princess of Jozi shall not be bound by any incorrect information regarding our products displayed on any other platforms (such as social media or emailed newsletters). 

Registration and use of the website 

Users do not need to be registered to order a product and may order products on the Website when signed in as a guest, however for the sake of completeness, please note the below in respect of registration. 

To register as a user, you must provide a username or email address and password and provide certain information and personal details to Shop Princess of Jozi.  

You agree and warrant that your username and password shall: 

  • be used for personal use only; and 
  • not be disclosed by you to any third party. 

For security purposes you agree to enter the correct username or email and password whenever ordering products as a registered user, failing which you will be denied access. 

You agree that, once the correct username or email address and password relating to your account have been entered, irrespective of whether the use of the username or email address and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions. 

You agree to notify Shop Princess of Jozi immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username or email address and password and to take steps to mitigate any resultant loss or harm. 

By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions. 

You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from Shop Princess of Jozi (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). 

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. 

You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of Shop Princess of Jozi. 

Conclusion of sales and availability of stock 

Users may place orders for products, which Shop Princess of Jozi may accept or reject. Whether or not Shop Princess of Jozi accepts an order depends on the availability of products, correctness of the information relating to the products (including without limitation the price) and receipt of payment or payment authorisation by Shop Princess of Jozi for the products. 

NOTE: Shop Princess of Jozi will indicate the acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will an agreement of sale between you and Shop Princess of Jozi come into effect (the “Sale”). This is regardless of any communication from Princess of Jozi stating that your order or payment has been confirmed. Shop Princess of Jozi will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. 

Prior to delivery or your collection of the products, you may cancel an order at any time provided you do so before receiving notice of a dispatch or delivery notice. After delivery or your collection of the products, you may return the products only in accordance with the Returns Policy. 

You acknowledge that stock of all products on offer is limited and that pricing may change at any time without notice to you. Shop Princess of Jozi will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When products are no longer available after you have placed an order, Shop Princess of Jozi will notify you and you will be entitled to a refund of any amount already paid by you for such products.  

Please note that you are responsible for ensuring the correct delivery address is provided during checking out and purchasing a product. You are responsible for an additional fee as may be applicable to deliver the product to the correct location in the instance an incorrect address is provided and if such products are lost or damaged due to delivery to the incorrect address, Shop Princess of Jozi will not be liable to refund you any amounts paid. 

Accuracy of materials 

The materials appearing on the Shop Princess of Jozi website could include technical, typographical, or photographic errors. Shop Princess of Jozi does not warrant that any of the materials on its website are accurate, complete or current. Shop Princess of Jozi may make changes to the materials contained on its website at any time without notice. 


Shop Princess of Jozi has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Shop Princess of Jozi of the site. Use of any such linked website is at the user’s own risk. 

Accuracy of Billing and Account Information 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

Payment and Release of Goods 

Goods will only be released for shipping once payment has reflected on our side. This can take up to 5 working days. 

Items can only be held for 72 hours from time of order. 


Shop Princess of Jozi reserves the right to amend or replace these Terms and Conditions from time to time. Any amendments to these Terms and Conditions, or the new Terms and Conditions, as the case may be, will be published on this Website. You are only granted a limited right to access and make personal use of this Website. This right does not permit you to reproduce, distribute, sell, modify or otherwise use the content of this Website, or any portion thereof, for any public or commercial purpose, without the prior written consent of Shop Princess of Jozi, or as provided for in these Terms and Conditions. 

Governing Law 

These terms and conditions are governed by and construed in accordance with the laws of Johannesburg, Gauteng, South Africa. 

You consent to the exclusive jurisdiction of the High Courts in the Republic of South Africa in respect of any disputes arising out of your use of this Website or in respect of these Terms.